Cleaning cadence at a glance
| How often | What to do | Time |
|---|---|---|
| Weekly | Rinse the reservoir and refill with fresh water | 2 min |
| Every 2–4 weeks | Replace the filter cartridge | 1 min |
| Monthly | Full clean — reservoir, pump, filter housing, motor exterior | 7–10 min |
| Every 3 months | Full disassembly and deep clean (including gaskets) | 15 min |
What you'll need
- The included Furput cleaning brush set (or any soft brush + narrow bottle brush)
- Warm water and mild washing-up liquid
- A clean towel
- A fresh filter cartridge (if it's time to replace)
Weekly rinse (2 minutes)
- Empty the fountain into the sink.
- Rinse the reservoir under warm running water — no soap needed.
- Wipe down with a clean towel or leave to air dry.
- Refill with fresh cool tap water.
Monthly full clean (7–10 minutes)
- Unplug the fountain (if in continuous mode) and empty all water.
- Remove the gooseneck spout, motor housing, and pump — they lift out. Do not submerge the motor housing.
- Wash the reservoir, gooseneck spout, and filter housing with warm water and a small amount of washing-up liquid. Use the brush to reach any crevices.
- Rinse the submersible pump thoroughly under warm running water. Use the narrow bottle brush to clean inside the pump inlet.
- Wipe the outside of the motor housing with a damp cloth. Never submerge it.
- Rinse everything again to remove any soap residue.
- Reassemble, refill with fresh water, and restart.
Filter replacement (every 2–4 weeks)
The 4-stage filter cartridge captures hair, food debris, and reduces chlorine taste. It's not permanent — it gets saturated with what it captures.
Signs it's time to replace:
- Water starts to look tinted or smells off
- Visible dark spots on the filter
- It's been more than 4 weeks
- You've had more than 2 pets using it for 3+ weeks
How to replace:
- Empty the fountain.
- Lift out the old filter and dispose of it.
- Rinse the new filter under cold water for 30 seconds (this removes carbon dust and primes it).
- Drop the new filter into the filter housing. It should sit flush.
- Refill and restart.
Replacement filters are £14.99 for a 6-pack on our accessories section.
Every 3 months — deep clean
Once a quarter, take everything apart and clean the parts you don't get to weekly:
- Follow the monthly full-clean steps above.
- Additionally: remove and clean the silicone gaskets around the reservoir and motor housing. These trap the most residue over time.
- If you have hard water, soak the pump in a solution of 50% white vinegar and 50% water for 15 minutes. Rinse thoroughly.
- Inspect for any signs of wear on the pump. If flow has slowed even after cleaning, order a replacement pump (£14.99).
Common mistakes to avoid
❌ Do not submerge the motor housing — only wipe the outside.
❌ Do not use bleach, ammonia, or harsh chemicals — they can damage the seals and leave residue in the water your pet drinks.
❌ Do not skip the pump — it's the part most owners forget and where the most build-up happens.
❌ Do not put any component in the dishwasher unless we specifically confirm it's dishwasher-safe.
Need replacement parts?
Filters, pumps, brushes and mats — all in stock, publicly listed.
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